Whatever your issue, the pokp team is always here to help. Select a category below or reach out to us directly.
The pokp Help Center is organized by topic. Find the section that matches your issue.
Running into minor issues on any online platform is completely normal. Maybe a deposit got stuck, a bonus isn't crediting, or you've forgotten your password — a good help center makes all the difference. That's exactly why pokp has built a comprehensive, easy-to-navigate Help Center where users in Bangladesh can find solutions in their own language.
Opening an account on pokp is quick and easy. You can register in just a few minutes using your mobile number or email. To fully verify your account, you'll need to submit a copy of your national ID or passport — this is purely for security, to make sure no one else can access your account.
Verification is usually completed within 24 to 48 hours. If it takes longer, contact the pokp support team. Making sure your documents are clear and all details are legible will help speed up the process.
BKash and Nagad are the most popular payment methods for pokp users in Bangladesh. Some users occasionally run into issues with deposits getting stuck. This is usually due to a few common reasons:
In this case, wait 5 to 10 minutes first — transactions sometimes take a little longer to confirm. If the issue persists, contact pokp live chat with a screenshot or transaction ID, and it's typically resolved within 30 minutes.
Withdrawing from pokp is straightforward, but there are a few steps to follow. Your account must be fully verified first. Then go to the withdrawal section, enter the amount, and select your payment method. Withdrawal requests are typically processed within 1 to 24 hours, though VIP members enjoy significantly faster turnaround.
One important thing to keep in mind — bonus funds cannot be withdrawn until the wagering requirements are met. Your original deposit and any winnings from it can be withdrawn at any time, but winnings from bonuses are subject to terms.
On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email and you'll receive an OTP. Use that code to set a new password. The whole process takes no more than 2 minutes.
If you no longer have access to your registered number or email, you'll need to contact the pokp support team directly. In that case, you may be asked to provide the details used during registration and a valid ID for identity verification.
A common question among users is: why hasn't a claimed bonus shown up in their account? There are a few typical reasons. First, the minimum deposit requirement for the bonus may not have been met. Second, the bonus may have already expired. Third, if multiple accounts are suspected from the same IP address or device, the bonus may be withheld.
Under pokp's policy, each person is allowed only one account. If multiple accounts are found, both may be suspended. Please keep this in mind.
The pokp mobile app is available on both Android and iOS. If you're having trouble installing the app or it keeps crashing, try a few things: uninstall and reinstall the app, clear your phone's cache, and check your internet connection. Android users will need to enable installation from "Unknown sources".
If the app won't load or keeps crashing, switch to the pokp web version. Just type pokp.ws into your mobile browser to open the mobile-optimized site.
The security of your pokp account largely depends on your own vigilance. A few simple steps can make a big difference. First, enable two-factor authentication — you can do this from your settings. Second, use a strong password and never reuse it on other sites. Third, avoid logging in over public Wi-Fi.
If you suspect someone else has accessed your account, change your password immediately and notify pokp support. They will help secure your account right away.
Pokp believes betting should be purely for entertainment. That's why the platform includes responsible gaming tools. You can set deposit limits — daily, weekly, or monthly. Session time limits are also available. If you feel you need a break, there's also an option to temporarily suspend your account.
Using these tools is not a sign of weakness — it's smart gaming. pokp is committed to the well-being and financial safety of all its users.
When contacting live chat, share your account ID or registered mobile number upfront. This helps the support team pull up your account quickly and resolve your issue faster.
If you notice any suspicious activity on your account, email support@pokp.ws immediately. pokp will never ask for your password or full card number over the phone or via chat.
| Method | Time |
|---|---|
| bKash | Instant |
| Nagad | Instant |
| Rocket | 1–5 Minutes |
| Card | 1–24 Hours |
| Bank Transfer | 1–3 Days |
The pokp support team is always ready. Reach out through whichever channel works best for you.
The most common questions pokp users ask at the Help Center.
Whatever your issue, pokp's dedicated support team is always ready to help you in Bangla.