Pokp's Privacy Policy

Welcome to pokp's Privacy Policy. This policy explains how we collect, use, store, and protect your personal information. By using pokp.ws, you are deemed to have agreed to this Privacy Policy.

We believe you should have full control over your personal data. That's why we are always transparent about what information is collected, why it's collected, and how it's used. This policy has been written with Bangladeshi users in mind.

We adhere to international data protection standards and regularly update our security practices. Protecting your privacy is our top priority.

Pokp collects only the information that is strictly necessary. Below is a detailed breakdown of what data is collected and how.

Information collected at registration:

• Full name & date of birth (for age verification)
• Email Address & Mobile Number
• Residential Address
• National ID or passport number (for KYC verification)
• Preferred payment method details

Information collected automatically during use:

• IP Address & Device Information
• Browser type & operating system
• Time spent on site and pages visited
• Gaming activity & betting history
• Transaction History

Sources of Data Collection:

• Information you provide directly (forms, chat, email)
• Automatically while you use our platform
• From approved third parties for KYC verification
• From government authorities as part of legal obligations

Pokp uses your data only for defined purposes. We never use it for anything beyond what is stated.

We analyze your gaming patterns solely to promote responsible gaming and to deliver a more personalized experience. This data is never used against you.

Pokp does not sell your data. However, limited information may be shared in certain specific circumstances.

Your data may be shared in the following cases:

• Payment Processors: Only the information required to complete transactions is shared with payment gateways such as bKash, Nagad, and Rocket.
• KYC Verification Partners: With regulator-approved bodies for legal identity verification.
• Legal entities: To courts or government authorities as required under Bangladeshi or international law.
• Anti-Fraud System: To authorized systems for fraud prevention and anti-money laundering purposes.

All our third-party partners are bound by the same privacy standards we uphold. They receive data solely for specified purposes and are not permitted to use it for anything else.

Pokp uses cookies and similar technologies on its website and app to help enhance your experience.

Types of cookies we use:

• Essential cookies: Required to maintain login sessions and ensure site security. Without these, the site cannot function properly.
• Performance Cookies: To understand which parts of the site are used most, so we can improve our services.
• Functional cookies: To remember your preferred language and settings.
• Analytics Cookies: For analyzing site usage (anonymized data only).

We do not retain your data longer than necessary. Each category of information has a defined retention period.

• Account information: For as long as your account is active, and for up to 5 years after closure.
• Transaction records: A minimum of 5 years, in accordance with international financial regulations.
• KYC documents: 5 years from the date of verification, or as required by law.
• Gaming Logs: Retained for up to 3 years.
• Support Contact: For up to 2 years after last contact.
• Marketing consent: Until consent is withdrawn.

Once the designated retention period expires, data is securely deleted or anonymized. Certain information may be retained for longer periods due to legal obligations.

You have important rights when it comes to your personal data. pokp fully respects and upholds each of these rights.

To exercise these rights support@pokp.ws. We aim to respond within 30 days. In some cases, legal obligations may prevent us from fulfilling a request.

Pokp is an 18+ platform. We do not knowingly collect any data from individuals under the age of 18.

Age is verified at registration, with additional checks carried out in suspicious cases. Protecting minors is one of our most important responsibilities.

Pokp uses the latest technology to keep your data secure. Our security team remains vigilant around the clock.

• SSL/TLS encryption: All data transfers are secured with 256-bit encryption.
• Two-factor authentication (2FA): An additional verification step when logging into your account.
• Firewall & DDoS protection: Advanced firewall protection to prevent unauthorized access to our servers.
• Regular Security Audits: Regular security audits conducted by independent third-party experts.
• Data Backup: Your data is stored in secure backups.
• Access control: Only authorized personnel have access to specific data.

Pokp may update this Privacy Policy from time to time. We will notify you by email and post a notice on the site whenever significant changes are made.

• The date of the most recent update will always be shown at the top of this policy.
• For significant changes, you will be notified before the new policy takes effect.
• Continued use of the site after any changes will be considered acceptance of the updated policy.

Contact us:

We take every request seriously. We are fully committed to protecting your privacy at all times.